We admit, no matter how expansive your electronics are, there are no 100% perfect working electronics. Even some Airbus/ Boeing unfortunate plane has electronic problem.
Just like this digital lock. Very stable model, but somehow this batch seems to have some problem with card detection.
After some symptom troubleshooting with client through Whatsapp, we know the problem comes from one of motherboard.
We bring parts and our own in house technician to the site, do the reapir and reconfiguration on site.
Problem solved in 20 minutes.
In majority cases just a few whatsapp will do (Some cases might be more complicated and need us to go to the site to check)
Some negative sceptic prospect tell us, they don’t really see how a small company like us can service the digital lock. It’s not likely we have an electronic engineer in our office.
There’s where they are wrong. We do HAVE an Electronic guy working in our office. Not technician, not wireman, but a full Bachelor Degree Electronic Engineer.
We are proud and capable in servicing digital locks. Good luck finding one in other trading shop.
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