We sell this Kaadas K7 smart door lock few years back before MCO. Now it’s giving too many problem and is no longer cost effective to repair it. Kaadas is a good and experienced lock company. During that time this is the new push pull smart lock model and it looks solid so we started introduce it. We never expected that this is one of the batch with high defect rate.
For us, any digital door lock or smart door lock that we sell should by right last for at least 10 years. This model done less than that, only about 5. We feel so embarrassed and sorry for the customer because he put the trust in us. But we really cannot afford to give free repair (model and spare part no longer under production). We think of give a new free replacement smart lock, but that’s really too heavy on us.
So the best we can do, is sell a new lock from a more reputable brand, at our very cost price, not a single cent more. Also no labour charge at all. Hope the customer is happy with our solution. We earn nothing from this sales (actually loss labour fee and locksmith salary), but we hope we earned your happiness and satisfaction.
We’re a small small lock shop. Every client becomes our very friend and we exchanged trust. We’ve become like a community. Not sure if this is the best practise for a local business. But we feel comfortable and guilt-free doing business like this. And glad to say 70% of our clients are all referred by existing client. We know their friend, and their friend know us. And we also become friend☺️
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